Aiterava

Privacy Policy

Last updated: July 2026

At Aiterava, protecting your personal data is at the heart of everything we do. This policy explains how we collect, use, store, and protect your information when you use our platform.

1. Data We Collect

Account Information

Name, email address, phone number, and organization details provided during registration.

Usage Data

Pages visited, features used, session duration, and interaction logs to improve platform performance.

Payment Information

Billing details processed securely via PCI-DSS compliant payment providers. We never store raw card data.

Tenant & Customer Data

Data entered by your organization (guests, reservations, contacts) stored on your behalf as data processor.

2. How We Use Your Data

  • •Provide, operate, and improve the Aiterava platform
  • •Process payments and manage subscriptions
  • •Send transactional emails and important notifications
  • •Detect and prevent fraud or abuse
  • •Comply with legal and regulatory obligations
  • •Provide customer support and technical assistance

3. Data Sharing

We do not sell your personal data. We may share data with trusted service providers (cloud hosting, payment processors, email delivery) under strict confidentiality agreements. We may disclose data if required by law or to protect the rights and safety of our users.

4. Data Retention

We retain your account data for as long as your subscription is active. After account deletion, data is purged within 90 days unless legally required to retain it longer.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, rectify, delete, or export your personal data. To exercise these rights, contact us at privacy@aiterava.com.

6. Security

We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), access controls, and regular security audits to protect your data. Our infrastructure is hosted on secure, certified cloud providers.

7. Cookies

We use essential cookies for session management and authentication. We do not use third-party tracking or advertising cookies. You can manage cookie preferences in your browser settings.

8. Contact

For any privacy-related questions, contact our Data Protection Officer at privacy@aiterava.com or write to: Aiterraxis SAS, Privacy Team.